Normally, your inquiry via email will be replied within 24hrs.
If you did not receive the email, you can check the following situations:
1. Please check whether the email address you sent to is correct.
2. Please check your junk emails to see whether the mail is shielded.
It's recommended that you can add our email into email whitelist so you will not miss any emails.
If you register an account with your Apple ID, please authorize Cider to use your Apple ID. The authorization steps are as follows:
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Open the "Setting" APP and enter your Apple ID:
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Click the "Password&Security"
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Click the "Apps Using Apple ID"
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Click "Cider"
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Turn on the button.
